{"id":12748,"date":"2024-01-04T14:00:00","date_gmt":"2024-01-04T13:00:00","guid":{"rendered":"https:\/\/www.daxium.com\/blog\/satisfaction-client-et-prestation-de-service\/"},"modified":"2024-05-15T17:14:40","modified_gmt":"2024-05-15T15:14:40","slug":"customer-satisfaction-and-service-provision","status":"publish","type":"post","link":"https:\/\/www.daxium.com\/en\/blog\/customer-satisfaction-and-service-provision\/","title":{"rendered":"Service Provision: How to Improve Customer Satisfaction with a Mobile Application?"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”9dae0b69-945c-486c-b421-0709b7972398″ da_disable_devices=”off|off|off” global_colors_info=”{}” theme_builder_area=”post_content” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”c45905ba-3491-462c-99da-b71f864a6545″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.23.1″ _module_preset=”776e53a1-c9d9-45f7-92d3-24f7c47baf39″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Customer satisfaction, a key factor in service delivery.<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.daxium.com\/wp-content\/uploads\/2024\/01\/Satisfaction-client-prestation-de-service.jpeg” alt=”The advantages of an intervention management application.” title_text=”Customer satisfaction concept, thumbs up icon right with awesome And give a five-star rating, showing satisfaction with the excellent service. Feedback from client.” _builder_version=”4.23.1″ _module_preset=”b3056844-7a37-404d-96d6-e892fee32a2e” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”6970d2f4-d2f9-4b6a-a858-51b9ea209815″ custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.23.1″ _module_preset=”776e53a1-c9d9-45f7-92d3-24f7c47baf39″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”50px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]Service provisions<\/strong> refer to services that can be offered for free or for a fee to customers to build loyalty or increase the shopping basket. For example: offering a product sample when purchasing another product. Service provisions are also the products marketed by a service company. For example: offering professional premises cleaning services.<\/p>\n

The smooth running of these service provisions is one of the key factors in developing customer satisfaction<\/strong>. Customer satisfaction is a performance indicator<\/strong> that measures how satisfied customers are with a product or service, but it is also a crucial strategy for a company’s growth and development<\/strong>.[\/et_pb_text][et_pb_button button_url=”https:\/\/www.daxium.com\/en\/our-platform\/” button_text=”Discover the Daxium-Air Platform” button_alignment=”center” admin_label=”Bouton” module_class=”o-button-knowmore” _builder_version=”4.23.1″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_border_width=”1px” button_border_radius=”50px” button_font=”|600|||||||” button_icon=”$||divi||400″ button_on_hover=”off” custom_margin=”50px||||false|false” custom_padding=”||||false|false” global_module=”3447″ saved_tabs=”all” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_button][et_pb_text _builder_version=”4.23.1″ _module_preset=”776e53a1-c9d9-45f7-92d3-24f7c47baf39″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||0px||false|false” custom_padding=”40px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

What are the reasons for focusing on customer satisfaction?<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”776e53a1-c9d9-45f7-92d3-24f7c47baf39″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

    \n
  1. Loyalty and cost reduction<\/strong>: a satisfied customer is less likely to change providers. This loyalty means stable revenues for your company and reduces costs associated with acquiring new customers.<\/li>\n
  2. Visibility of your company<\/strong>: satisfied customers are your best ambassadors. Their positive recommendations increase your visibility and represent a powerful lever for acquiring new customers.<\/li>\n
  3. Reputation and image of your company<\/strong>: customer satisfaction directly affects your reputation. A good reputation increases trust and attracts new customers.<\/li>\n
  4. Competitive differentiation<\/strong>: in a competitive market, excellent customer satisfaction can significantly distinguish you from your competitors.<\/li>\n
  5. Continuous improvement<\/strong>: feedback from your customers, whether positive or negative, is essential for refining and improving your service offerings.<\/li>\n<\/ol>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”776e53a1-c9d9-45f7-92d3-24f7c47baf39″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||0px||false|false” custom_padding=”50px||0px||false|false” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n

    Quelle strat\u00e9gie employer pour maximiser la satisfaction client de vos prestations de service ?<\/h2>\n

    La compr\u00e9hension des besoins\u00a0<\/strong>
    \nIl s\u2019agit de la premi\u00e8re \u00e9tape d\u2019une bonne strat\u00e9gie. Elle peut se faire par le biais d\u2019enqu\u00eates et de feedbacks<\/strong> notamment \u00e0 travers une enqu\u00eate de satisfaction annuelle. Ce qui vous permettra non seulement de montrer \u00e0 vos clients que leur avis compte, mais surtout d\u2019identifier leurs attentes<\/strong>. Ainsi, gr\u00e2ce \u00e0 une analyse des donn\u00e9es r\u00e9colt\u00e9es, vous pouvez personnaliser vos services pour qu\u2019ils r\u00e9pondent aux besoins clients.<\/p>\n

    La qualit\u00e9 de vos prestations de service<\/strong>
    \nLa qualit\u00e9 de la prestation d\u00e9livr\u00e9e est un \u00e9l\u00e9ment crucial \u00e0 prendre en compte dans votre strat\u00e9gie. En fonction de vos activit\u00e9s, vous devez \u00eatre en mesure de proposer \u00e0 vos clients un service diff\u00e9rent de celui de vos concurrents et r\u00e9pondant \u00e0 des besoins pr\u00e9cis. La mise en place d\u2019un service comme l\u2019utilisation d\u2019une application<\/strong> commune avec votre client peut \u00eatre une solution. Ainsi, vous pouvez lui proposer de suivre l\u2019\u00e9tat d\u2019avancement de la prestation en cours, gage de transparence<\/strong>.La formation continue<\/strong> de vos employ\u00e9s est \u00e9galement une solution pour assurer la qualit\u00e9 de vos prestations. Les attentes des consommateurs, leurs exigences, les technologies\u2026 beaucoup d\u2019\u00e9l\u00e9ments qui \u00e9voluent tr\u00e8s vite. C\u2019est pourquoi former r\u00e9guli\u00e8rement vos \u00e9quipes est important.<\/p>\n

    La gestion efficace des r\u00e9clamations\u00a0<\/strong>
    \nLa mise en place de processus<\/strong> pour traiter rapidement et efficacement les plaintes ou les anomalies est indispensable pour satisfaire et fid\u00e9liser vos clients<\/strong>. Des erreurs humaines ou techniques peuvent malheureusement arriver, et il sera important d\u2019\u00eatre r\u00e9actif pour les corriger. Utiliser une application comme Daxium-Air<\/strong><\/a> vous permet par exemple de cr\u00e9er un formulaire unique pour faire remonter en temps r\u00e9el toutes les anomalies. Ces donn\u00e9es seront centralis\u00e9es dans une base de donn\u00e9es accessible par vos collaborateurs. Ainsi, vous pourrez mettre en place des plans d\u2019actions<\/strong> rapidement.<\/p>\n

    La personnalisation de l\u2019exp\u00e9rience client <\/strong>
    \nUtiliser la technologie pour cr\u00e9er des exp\u00e9riences uniques et personnalis\u00e9es est un tr\u00e8s bon axe de diff\u00e9renciation<\/strong> qui satisfera vos clients \u00e0 coup s\u00fbr. Avec     Daxium-Air<\/strong><\/a>, vous pouvez facilement donner des acc\u00e8s \u00e0 vos \u00e9quipes et \u00e0 vos clients. Ils pourront ainsi suivre en temps r\u00e9el<\/strong> les prestations de service que vous \u00eates en train de r\u00e9aliser. En personnalisant votre exp\u00e9rience client, vous donnez de la visibilit\u00e9 sur vos activit\u00e9s<\/strong> et votre client se sentira alors privil\u00e9gi\u00e9.[\/et_pb_text][et_pb_image src=”https:\/\/www.daxium.com\/wp-content\/uploads\/2024\/01\/Daxium-personnalisation-formulaire-prestation-service.png” alt=”Improve your customer satisfaction” title_text=”Improve your customer satisfaction” align=”center” _builder_version=”4.23.1″ _module_preset=”default” width=”80%” custom_padding=”20px||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.23.1″ _module_preset=”776e53a1-c9d9-45f7-92d3-24f7c47baf39″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||0px||false|false” custom_padding=”40px||0px||false|false” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n

    Why is a mobile application effective in ensuring customer satisfaction?<\/h2>\n

    Customer satisfaction<\/strong> is not only a performance indicator but also an essential pillar in your company’s strategy<\/strong>. By focusing on understanding customer needs, consistently providing quality services, and being innovative<\/strong> in offering your customers a complete service, you improve your customer satisfaction, their loyalty, and your company’s growth. Une application mobile telle que Daxium-Air<\/strong><\/a> vous accompagne \u00e0 travers :<\/p>\n

    Better visibility.<\/strong>
    Your field teams complete forms by providing information on the details of the service (date, tasks performed, status of the service, etc.) to give more visibility<\/strong>. You can also automate actions if an anomaly is present to send a notification to the responsible person and allow quick action. Your customers have direct access to your application to follow the progress of your services.<\/p>\n

    [\/et_pb_text][et_pb_button button_url=”https:\/\/www.daxium.com\/en\/use-cases\/traceability-of-services\/” button_text=”Discover how to improve the traceability of your service provisions” button_alignment=”center” admin_label=”Bouton” module_class=”o-button-knowmore” _builder_version=”4.23.1″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_border_width=”1px” button_border_radius=”50px” button_font=”|600|||||||” button_icon=”$||divi||400″ button_on_hover=”off” custom_margin=”20px||||false|false” global_module=”3447″ saved_tabs=”all” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_button][et_pb_text _builder_version=”4.23.1″ _module_preset=”776e53a1-c9d9-45f7-92d3-24f7c47baf39″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||0px||false|false” custom_padding=”20px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]Support in sales<\/strong>.
    \nOur mobile application also supports your field teams in conducting surveys. Indeed, you can customize your forms and create questionnaires directly from your mobile to easily conduct your surveys<\/strong>, centralize your results, and analyze them later. Our customizable application also allows you to manage your in-store sales<\/strong>, and in particular to offer your customers new service provisions to develop your shopping basket or retain your customer.[\/et_pb_text][et_pb_button button_url=”https:\/\/www.daxium.com\/en\/use-cases\/service-monitoring\/” button_text=”How to digitize the tracking of service provisions in retail” button_alignment=”center” admin_label=”Bouton” module_class=”o-button-knowmore” _builder_version=”4.23.1″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_border_width=”1px” button_border_radius=”50px” button_font=”|600|||||||” button_icon=”$||divi||400″ button_on_hover=”off” custom_margin=”20px||||false|false” global_module=”3447″ saved_tabs=”all” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_button][et_pb_text _builder_version=”4.23.1″ _module_preset=”776e53a1-c9d9-45f7-92d3-24f7c47baf39″ text_font_size=”20px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” custom_margin=”||0px||false|false” custom_padding=”50px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

    Do you want to learn more about Daxium-Air?<\/strong><\/p>\n

    [\/et_pb_text][et_pb_button button_url=”https:\/\/www.daxium.com\/en\/request-a-demo\/” button_text=”Request for a demo” button_alignment=”center” admin_label=”Bouton” _builder_version=”4.16″ _dynamic_attributes=”button_url” _module_preset=”ac1098cd-1fe1-4d07-a68c-de084dd2ef94″ button_text_size=”20px” button_border_width=”2px” button_border_radius=”50px” button_font=”||||||||” custom_margin=”20px||20px||false|false” custom_padding=”||||false|false” saved_tabs=”all” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Customer satisfaction, a key factor in service delivery.Service provisions refer to services that can be offered for free or for a fee to customers to build loyalty or increase the shopping basket. For example: offering a product sample when purchasing another product. Service provisions are also the products marketed by a service company. For example: […]<\/p>\n","protected":false},"author":4,"featured_media":12749,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[134,136,131,132],"tags":[],"class_list":["post-12748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-intervention","category-maintenance-and-inspections","category-no-code-applications","category-retail"],"yoast_head":"\nHow to improve customer satisfaction? | Daxium<\/title>\n<meta name=\"description\" content=\"Discover how to improve your clients' satisfaction during your service provisions with a mobile application.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.daxium.com\/en\/blog\/customer-satisfaction-and-service-provision\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to improve customer satisfaction? 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