How Finistère Assurance Uses Daxium-Air to Digitize Its Field Inspection Operations

Finistère Assurance is implementing a mobile application for its inspectors.

Finistère Assurance is a mutual insurer affiliated with the Covéa Group, a leading French property and liability insurance provider. As the 10th largest insurer globally, the Covéa Group is a major player in the European insurance market

Finistère Assurance’s role is to protect the properties of individuals and professionals in the Grand Ouest region. With a presence of 150 years, its main activities revolve around risk inspections of real estate properties (private residences, professional risks, agricultural operations, etc.). The mutual insurer also assists policyholders who have experienced a disaster during a natural event (storm, flood, etc.).

Today, more than 165,000 members trust them to insure their homes, boats, businesses, agricultural operations, or associations.

How to Improve Efficiency and Enhance Inspection Processes?

For many years, during field risk inspections, inspectors manually collected data on paper. Additionally, a few photos could be taken on their smartphones. Inspectors were responsible for ensuring that their data collection was accurate and that each photo was appropriately associated. These daily tasks consumed time, detracting from their core mission.

Therefore, Finistère Assurance sought a solution to centralize all field data and improve efficiency.

The flexibility of Daxium-Air has allowed it to meet various business needs.

By opting for the Daxium-Air tool, Finistère Assurance was able to digitize its field inspection processes and obtain a unique tool that meets their various needs. The flow of field information varied depending on the context, whether it was a risk inspection or managing a claim. By digitizing their forms, a mobile software was created internally and tailored to the missions and needs of field inspectors.

With the Daxium-Air solution, Finistère Assurance can now assist its policyholders in managing claims without double data entry:
• Implementation of comprehensive risk inspection forms;
• Easy collection of field information;
• Export of visit reports in Word or PDF format;
• Simplified claims estimation sheet;
• Digitalization and archival of internal tools;
• Monitoring and analysis of field data.

A comprehensive and unique tool with various features.

Finistère Assurance has deployed a mobile application on smartphones and tablets using Daxium’s no-code technology to digitize existing processes, particularly on visits and claim reports. This innovative solution enables rapid and comprehensive data collection in the field through a mobile application that guides inspectors through each evaluation step, ensuring that all necessary data is systematically recorded, even in offline mode on the mobile side. They also have access to a centralized web platform for data storage, facilitating real-time information analysis and sharing among all stakeholders. With advanced features such as image capture and automated inspection report creation, this solution hassignificantly improved the accuracy of evaluations, optimized internal validation processes, enhanced transparency, and improved policyholder satisfaction by reducing claim processing times.

How Does Finistère Assurance Use Its Application on a Daily Basis?

Step 1: Customization of forms from the back-office.
Depending on the needs, forms can be customized to collect field data. Choice lists, text areas for note-taking, precise location of risk addresses, and editable photo captures are integrated into the application.

Step 2: Centralization of data on a single web tool.
The secure web-based back-office tool allows tracking of the number of field visits by filtering by products (homes, professional, etc.) and by month or year. Finistère Assurance can thus understand the field needs of brokers and adjust their internal business strategy accordingly.

Step 3: Creation of automatic reports and data analysis.
Once the form is completed and validated by the itinerant inspector, a report is automatically generated and sent by email. These reports, edited following risk inspections, also enable faster internal analysis (insurance projects/contracts or policyholder compensation).

A quick adaptation and ease of work that show results.

Inspectors save time every day thanks to the Daxium-Air application implemented at Finistère Assurance. The reduction of administrative tasks and elimination of double data entry allow them to focus on their core tasks and be more productive. One of the major advantages of the application is ensuring precise and comprehensive data collection while providing numerous data analysis criteria: by region (viewed on a map), type of claim, claim status.

“Our field visit reports and data collection were done manually. Time management is a crucial issue in a context where our policyholders expect us to be as responsive as possible.
Therefore, we wanted to implement the no-code Daxium-Air solution to digitize our activities while retaining maximum autonomy in future developments in our application, in line with our business processes. This new tool contributes to giving an innovative image to our traditional business, serving the quality of services for our brokers and policyholders.”
Vincent Macé, Director of Customer Relations.